Refund policy | Tense Watches

Refund policy

If you wish to return or exchange an unworn watch within 14 days of your packages arrival, you may contact us for a return authorization (RA#). All items purchased with customization or at a discount are a final sale and may not be returned.

You may only return or exchange items that you bought directly from us. Items purchased from authorized Tense stockists must be returned through them.

A return postage fee of $15.00 (plus applicable taxes) will be deducted from your refund, along with any original shipping charges.